Outage in Telair
Unplanned Outage Notification 13/08/2025 9:55AM AEST
Resolved MinorIncident Report
Telair is currently aware of an unplanned network disruption impacting NBN services in NSW. Our teams are aware and are investigating with more information to be provided as soon as possible.
Disruption Start Time: 9:55 AEST
Affected Location and Community: A subset of NBN services in NSW
Impact of Disruption: One-way traffic flow causing loss of internet connectivity
Next expected update: 11:30 AEST
We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 08/13/2025 05:43AM
The unplanned network disruption impacting NBN services in NSW has been resolved as of 2:30 PM AEST.
If you continue to experience issues, please reboot your network connectivity device (e.g., modem or router). If services do not restore following a reboot, please contact Telair on 1800 835 247 or via ticket at https://support.telair.com.au.
Telair apologises for any inconvenience caused and thanks you for your patience during this disruption.
INVESTIGATING
8 months ago - at 08/13/2025 04:07AM
Telair is still awaiting further information from our upstream provider regarding the unplanned network disruption impacting NBN services in NSW. The case has now been escalated within the upstream engineering team for urgent investigation.
Disruption Start Time: 9:55 AEST
Affected Location and Community: A subset of NBN services in NSW
Impact of Disruption: One-way traffic flow causing loss of internet connectivity
Next Expected Update: 15:30 AEST
We understand the inconvenience this disruption may be causing and appreciate your patience while we work with our provider to restore services as soon as possible.
INVESTIGATING
8 months ago - at 08/13/2025 02:39AM
Telair is still awaiting further information from our upstream provider regarding the unplanned network disruption impacting NBN services in NSW.
Disruption Start Time: 9:55 AEST
Affected Location and Community: A subset of NBN services in NSW
Impact of Disruption: One-way traffic flow causing loss of internet connectivity
Next Expected Update: 13:30 AEST
We understand the inconvenience this disruption may be causing and appreciate your patience while we continue to work with our provider to resolve the issue.
INVESTIGATING
8 months ago - at 08/13/2025 01:14AM
Telair is currently aware of an unplanned network disruption impacting NBN services in NSW. Our teams are aware and are investigating with more information to be provided as soon as possible.
Disruption Start Time: 9:55 AEST
Affected Location and Community: A subset of NBN services in NSW
Impact of Disruption: One-way traffic flow causing loss of internet connectivity
Next expected update: 11:30 AEST
We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.
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