Unplanned Outage Notification 11/06/2025 10:49AM AEST #OTT000000306912

Monitoring confirms that services have remained stable since restoration at 12:10 PM. We are now marking this incident as resolved.

If you experience any further issues, please don't hesitate to reach out to our support team for assistance.

Thank you for your patience and understanding.

Our upstream provider, Opticomm, has implemented a resolution for the earlier network disruption impacting services in SNCV Sanctuary Cove. Services resumed normal operation as of 12:10 PM AEST following a power cycle of an aggregation switch at their end.

We are currently monitoring the situation to ensure continued stability. Please contact our support team if you continue to experience any issues.

Technicians are on their way to the site, no ETA. We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.

Our upstream provider, Opticomm, is aware of an unplanned network disruption impacting services in SNCV Sanctuary Cove. Our teams are aware and are investigating with more information to be provided as soon as possible.

Disruption Start Time: 10:49 AEST
Affected Location and Community: Sanctuary Cove, QLD
Impact of Disruption: Loss of Internet services.
Next expected update: 11:30 AEST

We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.