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Outage in Telair

QLD NBN Services Offline

Resolved Major
May 26, 2025 - Started 11 months ago - Lasted about 1 hour
Official incident page

Incident Report

Telair is aware of an NBN Incident following maintenance carried out by NBN last night. Some services located in the Greater Brisbane area are offline and pending restoration by NBN. If your service is offline please contact our support team and they will be able to advise if your service is impacted and raise the fault with NBN.

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/27/2025 12:51AM

We believe this incident is now completely resolved. Please contact our support team if you are still experiencing any issues.

MONITORING 11 months ago - at 05/27/2025 12:36AM

Engineers identified and corrected the fault, and we are happy to report that services are now connecting correctly. If your service is still offline, please reboot your router and contact our support team. We will continue to monitor the system to ensure ongoing stability.

IDENTIFIED 11 months ago - at 05/26/2025 11:23PM

Telair is aware of an NBN Incident following maintenance carried out by NBN last night. Some services located in the Greater Brisbane area are offline and pending restoration by NBN. If your service is offline please contact our support team and they will be able to advise if your service is impacted and raise the fault with NBN.

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