Incident affecting Deskphone/Terminal Services

We are currently experiencing a disruption in our deskphone and terminal services. This may affect all calls and services.

Our incident response team is actively investigating the issue and working to resolve it as quickly as possible.

We have identified the cause of the disruption affecting our deskphone and terminal services. Our incident response team is actively working to restore full functionality.

We are currently seeing early indications that call services are beginning to recover. However, we are continuing to monitor closely and will confirm once services are fully stable.

We can confirm that the issue has been fully resolved, with all services operating normally since 09:50.

Our team will continue to monitor the situation to ensure sustained stability.

All services are now fully operational.

We are once again experiencing a disruption affecting our deskphone and terminal services. This may impact all calls and services.

Our incident response team has resumed investigating and is working to resolve the issue as quickly as possible.

We are continuing to investigate the disruption affecting our deskphone and terminal services. Our incident response team remains fully engaged and is working to resolve the issue as quickly as possible.

Our incident response team remains fully focused on resolving the disruption affecting our deskphone and terminal services, with the aim of restoring normal operation as soon as possible.

We are now seeing gradual improvements across service levels, though work remains ongoing to restore full, stable operation.

Service traffic is steadily returning to normal. Our team is maintaining monitoring throughout the day to safeguard continued stability.

Issues affecting our deskphone and terminal services are still ongoing. The team is monitoring closely and working to get things back to normal. A further update will follow soon.

We have implemented changes to address the root cause of the disruption affecting our deskphone and terminal services. Initial signs are positive, and we are closely monitoring call and service traffic to confirm the improvement is sustained.

We will continue to monitor closely over the coming hours and provide a further update once we can confirm full stability.

The changes we implemented did not have the effect we were hoping for, and issues affecting our deskphone and terminal services are still ongoing. The team is continuing to investigate and working to get things back to normal.

The root cause has now been identified, and we've applied a fix that we're confident resolves the issue. Services are stable again, and although everything appears to be working as expected, we'll keep monitoring closely through the afternoon, evening and night to make sure it stays that way.

A concluding update will be provided tomorrow.