Outage in Telesign

Possible Delays

Resolved Minor
July 19, 2024 - Started 4 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Dear Customers and Partners, We are experiencing instability on our platform which could cause some delays in delivery. Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings. If you have any questions, please contact us at support@telesign.com.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/19/2024 09:34AM

Dear Customers and Partners,

Our Engineers have identified and successfully resolved this incident.

All our products are operational and working at the moment.

We sincerely apologize for the inconvenience this may have caused you.

Start time: 10:30 pm PDT
End time: 2:26 am PDT

IDENTIFIED 4 months ago - at 07/19/2024 09:10AM

Dear Customers and Partners,

Our Engineers have identified and successfully resolved this incident.

All our products are operational and working at the moment, except Voice.

Issues with Voice products have been identified, and we are still working on finding the solution.

We sincerely apologize for the inconvenience this may have caused you.

INVESTIGATING 4 months ago - at 07/19/2024 06:57AM

Dear Customers and Partners,

We are experiencing instability on our platform which could cause some delays in delivery. Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.

Please note that due to problems affecting one of WW infrastructure vendors you might experience elevated Support response times until those infrastructure problems are resolved.

If you have any questions, please contact us at support@telesign.com.

INVESTIGATING 4 months ago - at 07/19/2024 06:09AM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 07/19/2024 06:08AM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 07/19/2024 05:49AM

Dear Customers and Partners,

We are experiencing instability on our platform which could cause some delays in delivery.

Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.

If you have any questions, please contact us at support@telesign.com.

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