Outage in Telesign
Possible Delays
Resolved MinorIncident Report
Dear Customers and Partners,
We are experiencing instability on our platform which could cause some delays in delivery.
Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.
If you have any questions, please contact us at support@telesign.com.
Components affected
Telesign PhoneID Standard Telesign PhoneID Contact Telesign PhoneID Live Telesign PhoneID Telesign SMS Telesign Voice Telesign Score Telesign Score Telesign App Verify Telesign SMS & SMS Verify Telesign Voice Verify Telesign Smart Verify Telesign Push VerifyOne place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 07/19/2024 09:34AM
Dear Customers and Partners,
Our Engineers have identified and successfully resolved this incident.
All our products are operational and working at the moment.
We sincerely apologize for the inconvenience this may have caused you.
Start time: 10:30 pm PDT
End time: 2:26 am PDT
IDENTIFIED
over 1 year ago - at 07/19/2024 09:10AM
Dear Customers and Partners,
Our Engineers have identified and successfully resolved this incident.
All our products are operational and working at the moment, except Voice.
Issues with Voice products have been identified, and we are still working on finding the solution.
We sincerely apologize for the inconvenience this may have caused you.
INVESTIGATING
over 1 year ago - at 07/19/2024 06:57AM
Dear Customers and Partners,
We are experiencing instability on our platform which could cause some delays in delivery. Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.
Please note that due to problems affecting one of WW infrastructure vendors you might experience elevated Support response times until those infrastructure problems are resolved.
If you have any questions, please contact us at support@telesign.com.
INVESTIGATING
over 1 year ago - at 07/19/2024 06:09AM
We are continuing to investigate this issue.
INVESTIGATING
over 1 year ago - at 07/19/2024 06:08AM
We are continuing to investigate this issue.
INVESTIGATING
over 1 year ago - at 07/19/2024 05:49AM
Dear Customers and Partners,
We are experiencing instability on our platform which could cause some delays in delivery.
Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.
If you have any questions, please contact us at support@telesign.com.
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