Outage in Telesign

Service disruption for Phone ID Number Deactivation, Sim Swap and Contact Match - United Kingdom

Resolved Minor
October 19, 2025 - Started about 9 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Dear Customers and Partners, We have received notification that services for Phone ID Contact Match, Sim Swap and Number Deactivation in the United Kingdom are experiencing delays. We will inform you as soon as we receive a resolution. If you have any questions, please contact us at support@telesign.com.

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Latest Updates ( sorted recent to last )
RESOLVED about 7 hours ago - at 10/18/2025 11:48PM

Date: 10/18/25
Start Time: 02:00 pm PDT
End Time: 03:30 pm PDT

We received notification from our partner that the issue previously noticed in the United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

INVESTIGATING about 9 hours ago - at 10/18/2025 10:02PM

Dear Customers and Partners,

We have received notification that services for Phone ID Contact Match, Sim Swap and Number Deactivation in the United Kingdom are experiencing delays.

We will inform you as soon as we receive a resolution.

If you have any questions, please contact us at support@telesign.com.

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