Outage in Telesign

Phone ID Sim Swap Service Alert - Colombia

Resolved Minor
September 23, 2024 - Started about 1 year ago - Lasted 25 minutes
Official incident page

Incident Report

Date: 09/23/24 Start Time: 09:40 AM End Time: Ongoing We received notification from our partner that Sim Swap is currently having issues in Colombia, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.
Components affected
Telesign PhoneID Telesign Operator Alerts

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/23/2024 06:20PM

Date: 09/23/24
Start Time: 09:40 AM PST
End Time: 11:00 AM PST

We received notification from our partner that the issue previously noticed in Colombia has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

IDENTIFIED about 1 year ago - at 09/23/2024 06:08PM

Date: 09/23/24
Start Time: 09:40 AM
End Time: Ongoing

We received notification from our partner that Sim Swap is currently having issues in Colombia, which may cause some delays. We will inform you once there is a resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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