Outage in Telesign

Operator Service Alert - Mexico (MX) - ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080) - Quality degradation

Resolved Minor
October 04, 2024 - Started 3 months ago - Lasted about 18 hours
Official incident page

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Outage Details

Mexico (MX) - ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080) - Quality degradation Start Time: 7:04 PM PDT - 10/3/24 End Time: Ongoing Summary: We received notification that ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080) from Mexico (MX) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com. SF 00887209
Components affected
Telesign Operator Alerts
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/04/2024 07:39PM

Start Time: 7:04 PM PDT - 10/3/24
End Time: 12:38 PM PDT - 10/4/24

We received notification that the network issues previously reported by ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080) from Mexico (MX) have been resolved. ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00887209

INVESTIGATING 3 months ago - at 10/04/2024 02:06AM

Mexico (MX) - ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080) - Quality degradation

Start Time: 7:04 PM PDT - 10/3/24
End Time: Ongoing

Summary:

We received notification that ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080) from Mexico (MX) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

Telesign is engaged with the operators for updates on resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

SF 00887209

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