Outage in Telesign

Service disruption for Phone ID - Sim Swap addon toward Brazil

Resolved Minor
December 26, 2024 - Started 10 months ago - Lasted about 3 hours
Official incident page

Incident Report

Dear Customers and Partners, We are experiencing service disruptions for Phone ID - Sim Swap addon toward Brazil. We are actively working on resolving these issues. As soon as we have more details, we will let you know. Apologies for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Components affected
Telesign PhoneID Telesign PhoneID Standard Telesign PhoneID Contact Telesign PhoneID Live

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 12/26/2024 07:35PM

Dear Customers and Partners,

We are glad to inform you that the previously reported service disruptions for Phone ID - Sim Swap addon toward Brazil have been mitigated. We will continue to monitor to ensure long term stability.

Date: 12/26/2024
Start Time: 07:30 AM PDT
End Time: 10:30 AM PDT

If you have any questions or concerns, please feel free to contact us at support@telesign.com

INVESTIGATING 10 months ago - at 12/26/2024 04:57PM

Dear Customers and Partners,

We are experiencing service disruptions for Phone ID - Sim Swap addon toward Brazil.

We are actively working on resolving these issues.

As soon as we have more details, we will let you know.

Apologies for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

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