Outage in Telesign

Phone ID Contact Match addon Intermittent issues - Canada

Resolved Minor
October 09, 2024 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

Dear Customers and Partners, Our internal monitoring system shows intermittent Phone ID Contact Match addon delays starting at 11:50 PM PDT 10/08/2024. Our Network Operations Team is currently investigating and working on a speedy resolution. We will inform you once the issue has been remedied.
Components affected
Telesign PhoneID Contact Telesign PhoneID Standard
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/09/2024 09:49AM

Start time: 11:50 PM PDT 10/08/2024
End time: 12:20 AM PDT 10/09/2024

Dear customers and partners,

We are glad to inform you that the previously reported delays in services for Phone ID Contact Match addon for Canada have been mitigated. We will continue to monitor to ensure long term stability.

If you have any questions or concerns, please feel free to contact us at support@telesign.com

INVESTIGATING about 1 month ago - at 10/09/2024 07:30AM

Dear Customers and Partners,

Our internal monitoring system shows intermittent Phone ID Contact Match addon delays starting at 11:50 PM PDT 10/08/2024.

Our Network Operations Team is currently investigating and working on a speedy resolution.

We will inform you once the issue has been remedied.

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