Outage in Telesign

PhoneID Live - Quality Drop towards the United Kingdom

Resolved Minor
October 21, 2024 - Started 12 months ago - Lasted about 9 hours
Official incident page

Incident Report

Dear Clients and Partners, Please note that there is a quality drop for the PhoneID Live towards the United Kingdom. Start Date: 10/21/2024 Start Time: 05:05 AM PDT Please note that we are actively working with our downstream partners towards the resolution. If any additional assistance is needed, feel free to contact us on support@telesign.com
Components affected
Telesign PhoneID Live Telesign PhoneID Telesign PhoneID Standard Telesign PhoneID Contact

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 10/21/2024 09:23PM

Dear Clients and Partners,

Please note that previously reported quality drop for Phone ID Live toward United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

Start Time: 10/21/2024 at 05:05 AM PDT
End Time: 10/21/2024 at 06:18 AM PDT

If any additional assistance is needed, feel free to contact us on support@telesign.com

INVESTIGATING 12 months ago - at 10/21/2024 12:55PM

Dear Clients and Partners,

Please note that there is a quality drop for the PhoneID Live towards the United Kingdom.

Start Date: 10/21/2024
Start Time: 05:05 AM PDT

Please note that we are actively working with our downstream partners towards the resolution.

If any additional assistance is needed, feel free to contact us on support@telesign.com

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