Outage in Telesign

Service disruption for Phone ID Contact Match and Subscriber Status addons - Canada

Resolved Minor
November 19, 2024 - Started 5 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We have received a notification that services for Phone ID Contact Match and Subscriber Status in Canada are experiencing delays. We will inform you as soon as we receive a resolution.
Components affected
Telesign PhoneID Telesign PhoneID Standard
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 11/19/2024 05:37PM

Date: 11/19/2024
Start Time: 03:21 AM PDT
End Time: 07:43 AM PDT

We received notification from our partner that the issue previously noticed in Canada has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

Thank you for your understanding and apologies for the inconvenience,

If you have any questions, please contact us at support@telesign.com.

INVESTIGATING 5 days ago - at 11/19/2024 03:51PM

We have received a notification that services for Phone ID Contact Match and Subscriber Status in Canada are experiencing delays. We will inform you as soon as we receive a resolution.

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