Outage in Telesign

Operator Service Alert - El Salvador (SV) - Movistar (Telefonica) (706/04) - 11/20/24

Resolved Minor
November 20, 2024 - Started 11 months ago - Lasted 1 day
Official incident page

Incident Report

Issue: Operator - Movistar (Telefonica) (706/04) Quality degradation Start Time: 05:10 AM PST - 11/20/24 Summary: We received notification that Movistar (Telefonica) (706/04) from El Salvador (SV) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com. SF 00909079
Components affected
Telesign SMS Telesign Operator Alerts

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 11/21/2024 06:54PM

Start Time: 05:10 PST - 11/20/24
End Time: 09:30 PST - 11/21/24

We received notification that the network issues previously reported by Movistar (Telefonica) (706/04) from El Salvador (SV) have been resolved. Movistar (Telefonica) (706/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00909079

INVESTIGATING 11 months ago - at 11/20/2024 01:14PM

Issue: Operator - Movistar (Telefonica) (706/04) Quality degradation

Start Time: 05:10 AM PST - 11/20/24


Summary:

We received notification that Movistar (Telefonica) (706/04) from El Salvador (SV) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

Telesign is engaged with the operators for updates on resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

SF 00909079

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