Outage in Telesign

Operator Service Alert - Brazil (BR) - Claro (724/05;12;38)

Resolved Minor
November 21, 2024 - Started about 3 hours ago - Lasted 28 minutes
Official incident page

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Outage Details

Issue: Operator - Brazil (BR) - Claro (724/05;12;38) Quality degradation Start Time: 10:58 PM PST - 11/20/24 End Time: Ongoing Summary: We received notification that Brazil (BR) from Claro (724/05;12;38) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com. SF- 00911423
Components affected
Telesign Operator Alerts
Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 11/21/2024 07:17AM

Start Time: 10:58 PM PST - 11/20/24
End Time: 11:12 PM PST - 11/20/24

We received notification that the network issues previously reported by Claro (724/05;12;38) from Brazil (BR) have been resolved. Claro (724/05;12;38) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF- 00911423

INVESTIGATING about 3 hours ago - at 11/21/2024 06:59AM

Issue: Operator - Brazil (BR) - Claro (724/05;12;38) Quality degradation

Start Time: 10:58 PM PST - 11/20/24
End Time: Ongoing

Summary:

We received notification that Brazil (BR) from Claro (724/05;12;38) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

Telesign is engaged with the operators for updates on resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

SF- 00911423

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