Outage in Telesign

Phone ID Addons - Live, Contact, Number Deactivation and Subscriber Status Quality Drop towards the United States

Resolved Minor
December 09, 2024 - Started 13 days ago - Lasted about 11 hours
Official incident page

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Outage Details

Dear Clients and Partners, Please note that there is a quality drop for the PhoneID Live, Contact, Number Deactivation and Subscriber Status addons toward the United States. Please note that we are actively working with our downstream partners towards the resolution. If any additional assistance is needed, feel free to contact us at support@telesign.com
Components affected
Telesign PhoneID Standard Telesign PhoneID Live Telesign PhoneID
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 12/10/2024 07:10AM

Start Date: 12/09/2024
Start Time: 11:42 AM PST
End Date: 12/10/2024
End Time: 07:54 PM PST

We received notification from our partner that the issue previously noticed in the United States has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

Thank you for your understanding and apologies for the inconvenience,

If you have any questions, please contact us at support@telesign.com.

INVESTIGATING 13 days ago - at 12/09/2024 09:41PM

We are continuing to investigate this issue.

INVESTIGATING 13 days ago - at 12/09/2024 08:24PM

Dear Clients and Partners,

Please note that there is a quality drop for the PhoneID Live, Contact, Number Deactivation and Subscriber Status addons toward the United States.

Please note that we are actively working with our downstream partners towards the resolution.

If any additional assistance is needed, feel free to contact us at support@telesign.com

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