Outage in Telesign

PhoneID Subscriber Status - Quality Drop towards Canada

Resolved Minor
December 09, 2024 - Started 24 days ago - Lasted about 11 hours
Official incident page

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Outage Details

Dear Clients and Partners, Please note that there is a quality drop for the PhoneID Subscriber Status toward Canada. Please note that we are actively working with our downstream partners towards the resolution. If any additional assistance is needed, feel free to contact us at support@telesign.com
Components affected
Telesign PhoneID Telesign PhoneID Standard
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 12/10/2024 07:11AM

Start Date: 12/09/2024
Start Time: 11:42 AM PST
End Date: 12/10/2024
End Time: 07:54 PM PST

We received notification from our partner that the issue previously noticed in Canada has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

Thank you for your understanding and apologies for the inconvenience,

If you have any questions, please contact us at support@telesign.com.

INVESTIGATING 24 days ago - at 12/09/2024 08:28PM

Dear Clients and Partners,

Please note that there is a quality drop for the PhoneID Subscriber Status toward Canada.

Please note that we are actively working with our downstream partners towards the resolution.

If any additional assistance is needed, feel free to contact us at support@telesign.com

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