Outage in Telesign

Phone ID Contact Match, Sim Swap and Subscriber Status Service Alert - Canada

Resolved Minor
April 16, 2025 - Started 2 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Date: 04/16/2025 Start Time: 10:00 AM PDT End Time: Ongoing We received notification from our partner that Phone ID Contact Match, Sim Swap and Subscriber Status are currently having issues in Canada, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 04/16/2025 09:58PM

Date: 04/16/2025
Start Time: 10:00 AM PDT
End Time: 01:56 PM PDT

We received notification from our partner that the issue previously noticed in Canada, for Phone ID Contact Match, Sim Swap and Subscriber Status Service, has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

IDENTIFIED 2 days ago - at 04/16/2025 07:51PM

Date: 04/16/2025
Start Time: 10:00 AM PDT
End Time: Ongoing

We received notification from our partner that Phone ID Contact Match, Sim Swap and Subscriber Status are currently having issues in Canada, which may cause some delays. We will inform you once there is a resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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