Outage in Telesign

Quality degradation - Brazil (BR) - Claro (724/05;12;38) - 4/16/25

Resolved Minor

April 17, 2025 - Started 12 months ago - Lasted 38 minutes
Official incident page

Incident Report

Date: 4/16/25 Start Time: 9:55PM PST End Time: Ongoing Summary: We currently experience quality degradation toward Brazil (BR) - Claro (724/05;12;38) - 4/16/25. Customers that send SMS messages to Claro (724/05;12;38) users may notice a difficulties in message delivery. Our competent teams are working on solving this issue. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 04/17/2025 05:32AM

Date: 4/16/25
Start Time: 9:55 PM PST
End Time: 10:20 PM PST

Previously experienced quality degradation toward Brazil (BR) - Claro (724/05;12;38) is resolved.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

IDENTIFIED 12 months ago - at 04/17/2025 04:56AM

Date: 4/16/25
Start Time: 9:55PM PST
End Time: Ongoing

Summary:
We currently experience quality degradation toward Brazil (BR) - Claro (724/05;12;38) - 4/16/25. Customers that send SMS messages to Claro (724/05;12;38) users may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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