Outage in Telesign

Operator Service Alert - Quality degradation - Small Carriers - 4/24/25

Resolved Minor

April 24, 2025 - Started 12 months ago - Lasted about 7 hours
Official incident page

Incident Report

Issue: US Operator - Small Carriers Quality degradation Date: 04/24/25 Start Time: 11:35 PST End Time: Ongoing Summary: We currently experience quality degradation toward Small Carriers in US. Customers that send SMS messages to Small Carriers in US users may notice a difficulties in message delivery. Our competent teams are working on solving this issue. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 04/25/2025 01:16AM

This incident has been resolved.

INVESTIGATING 12 months ago - at 04/24/2025 07:26PM

Issue: US Operator - Small Carriers Quality degradation

Date: 04/24/25
Start Time: 11:35 AM PST
End Time: 12:05 PM PST

Summary:
This incidents has been resolved. Thank you for your patience and understanding.

SF 00984958

INVESTIGATING 12 months ago - at 04/24/2025 07:03PM

Issue: US Operator - Small Carriers Quality degradation

Date: 04/24/25
Start Time: 11:35 PST
End Time: Ongoing

Summary:
We currently experience quality degradation toward Small Carriers in US. Customers that send SMS messages to Small Carriers in US users may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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