Outage in Telesign

Service Alert: WhatsApp Message Delivery Issues

Resolved Major
April 30, 2025 - Started 10 days ago - Lasted about 12 hours
Official incident page

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Outage Details

Dear Customers and Partners, We detected a downstream issue that might cause delays in the delivery of WhatsApp messages. Our team is investigating the issue, and we will update you as soon as we have preliminary findings. Start time: 04-30-2025 01:26 AM UTC+0 If you have any questions, please contact us at support@telesign.com.
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 04/30/2025 05:56PM

Dear Customers and Partners,

WhatsApp message delivery has now been restored as of 10:15 AM PDT.

We apologize for any inconvenience that this may have caused. If you have any further questions, feel free to reach out to support@telesign.com

INVESTIGATING 10 days ago - at 04/30/2025 10:50AM

We are continuing to investigate this issue.

INVESTIGATING 10 days ago - at 04/30/2025 06:31AM

Dear Customers and Partners,
We detected a downstream issue that might cause delays in the delivery of WhatsApp messages.
Our team is investigating the issue, and we will update you as soon as we have preliminary findings.
Start time: 04-30-2025 01:26 AM UTC+0
If you have any questions, please contact us at support@telesign.com.

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