Outage in Telesign

Operator Service Alert -United States (US) - Multiple MNOs - 10DLC Degradation

Resolved Minor
April 30, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

Issue: United States (US) - Multiple MNOs Quality degradation - 10DLC Start Time: 09:05 AM PST - 04/30/25 Summary: We received notification that Multiple MNOs from United States (US) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com. SF 00987857
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/30/2025 06:53PM

Issue: United States (US) - Multiple MNOs Quality degradation - 10DLC

Start Time: 09:05 AM PDT - 04/30/25
End Time: 11:52 AM PDT - 04/30/25

We received notification that the network issues previously reported by Multiple MNOs from United States(US) have been resolved. End users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

INVESTIGATING about 1 month ago - at 04/30/2025 04:17PM

Issue: United States (US) - Multiple MNOs Quality degradation - 10DLC

Start Time: 09:05 AM PST - 04/30/25

Summary:

We received notification that Multiple MNOs from United States (US) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

Telesign is engaged with the operators for updates on resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

SF 00987857

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