Outage in Telesign

Operator Service Alert - United States (US) - Multiple MNOs - 10DLC Degradation - 5/1/25

Resolved Minor

May 01, 2025 - Started 12 months ago - Lasted about 5 hours
Official incident page

Incident Report

United States (US) - Multiple MNOs Quality degradation - 10DLC Date: 1/5/25 Start Time: 6:57AM PDT End Time: / Summary: We received notification that Multiple MNOs from United States (US) are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com. SF 00987857

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 05/01/2025 07:27PM

Date:
Start Time: 6:57AM PDT - 1/5/25
End Time: 12:10 PM PDT - 1/5/25

We received notification that the network issues previously reported by Multiple MNOs from United States (US) have been resolved. End users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00987857

INVESTIGATING 12 months ago - at 05/01/2025 02:31PM

United States (US) - Multiple MNOs Quality degradation - 10DLC

Date: 1/5/25
Start Time: 6:57AM PDT
End Time: /

Summary:

We received notification that Multiple MNOs from United States (US) are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

Telesign is engaged with the operators for updates on resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

SF 00987857

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