Outage in Telesign

Operator Service Alert - Philippines (PH) - Globe Telecom (515/01;02)

Resolved Minor

May 04, 2025 - Started 12 months ago - Lasted about 3 hours
Official incident page

Incident Report

Issue: Operator - Globe Telecom (515/01;02) Quality degradation Start Time: 10:00 PT - 05/04/25 End Time: Ongoing Summary: We received notification that Globe Telecom (515/01;02) from Philippines (PH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

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RESOLVED 12 months ago - at 05/04/2025 09:08PM

Issue: Operator - Globe Telecom (515/01;02) Quality degradation

Start Time: 10:00 am PDT - 05/04/25
End Time: 01:00 pm PDT - 05/04/25

We received notification that the network issues previously reported by Globe Telecom (515/01;02) from Philippines (PH) have been resolved. Globe Telecom (515/01;02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

INVESTIGATING 12 months ago - at 05/04/2025 06:39PM

Issue: Operator - Globe Telecom (515/01;02) Quality degradation

Start Time: 10:00 PT - 05/04/25
End Time: Ongoing

Summary:

We received notification that Globe Telecom (515/01;02) from Philippines (PH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

Telesign is engaged with the operators for updates on resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

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