Outage in Telesign

Service degradation for phone ID Sim Swap Brazil

Resolved Minor

May 05, 2025 - Started 12 months ago - Lasted about 1 hour
Official incident page

Incident Report

Date: 05/05/25 Start Time: 05:00 AM PST End Time: Ongoing Please note that Phone ID Sim Swap service may experience delays toward Brazil. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 05/05/2025 08:03PM

Date: 05/05/25
Start Time: 05:00 AM PST
End Time: 09:30 AM PST

We received notification from our partner that the issue previously noticed in Brazil has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

INVESTIGATING 12 months ago - at 05/05/2025 07:21PM

Date: 05/05/25
Start Time: 05:00 AM PST
End Time: Ongoing

Please note that Phone ID Sim Swap service may experience delays toward Brazil. We will inform you once there is a resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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