Outage in Telesign
Operator Service Alert - Quality Degradation - Small Carriers - 05/06/2025
Resolved MinorIncident Report
Issue: US Operator - Small Carriers Quality Degradation
Date: 05/06/2025
Start Time: 2:15 AM PDT
End Time: Ongoing
We currently experience quality degradation toward Small Carriers in US. Customers that send SMS messages to Small Carriers in US users may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
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RESOLVED
12 months ago - at 05/06/2025 11:02AM
Date: 05/06/2025
Start Time: 2:15 AM PDT
End Time: 04:00 AM PDT
We received notification that the network issues previously reported by Small Carriers in United States (US) from United States (US) have been resolved. United States (US) - Small Carriers end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
IDENTIFIED
12 months ago - at 05/06/2025 09:22AM
Issue: US Operator - Small Carriers Quality Degradation
Date: 05/06/2025
Start Time: 2:15 AM PDT
End Time: Ongoing
We currently experience quality degradation toward Small Carriers in US. Customers that send SMS messages to Small Carriers in US users may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
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