Outage in Telesign

Quality degradation - United States (US) - ALL MNOs - mGage_10DLC

Resolved Minor

May 27, 2025 - Started 11 months ago - Lasted about 3 hours
Official incident page

Incident Report

Issue: United States (US) - ALL MNOs Start Time: 03:10 AM PDT - 05/27/25 End Time: ongoing Summary: We currently experience quality degradation toward United States (US) - ALL MNOs - mGage_10DLC. SMS messages towards these operator(s) may face delays or difficulties in delivery. Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com. SF 01000371

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/27/2025 01:12PM

Start Time: 03:10 AM PDT - 05/27/25
End Time: 05:12 AM PDT - 05/27/25

We received notification that the network issues previously reported impacting 10DLC traffic from United States (US) have been resolved. 10DLC traffic end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

If you have any questions, please contact support@telesign.com.

SF01000371

INVESTIGATING 11 months ago - at 05/27/2025 10:13AM

Issue: United States (US) - ALL MNOs

Start Time: 03:10 AM PDT - 05/27/25
End Time: ongoing

Summary:

We currently experience quality degradation toward United States (US) - ALL MNOs - mGage_10DLC.
SMS messages towards these operator(s) may face delays or difficulties in delivery.

Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption.

If you have any questions, please contact support@telesign.com.

SF 01000371

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