Outage in Telesign

Operator Service Alert - Brazil - Claro (724/05;12;38)

Resolved Minor
June 07, 2025 - Started 5 months ago - Lasted about 2 hours
Official incident page

Incident Report

Issue: Operator - Claro Quality degradation Start Time: 9:29 PM - 06/06/25 End Time: Ongoing Summary: We received notification that Claro from Brazil is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com. SF 01006130

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 06/07/2025 07:13AM

Issue: Operator - Claro Quality degradation

Start Time: 9:29 PM - 06/06/25
End Time: 10:30 PM - 06/06/25

Summary:

We received notification that Claro from Brazil is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

Telesign is engaged with the operators for updates on resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

SF 01006130

INVESTIGATING 5 months ago - at 06/07/2025 04:55AM

Issue: Operator - Claro Quality degradation

Start Time: 9:29 PM - 06/06/25
End Time: Ongoing
Summary:

We received notification that Claro from Brazil is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

Telesign is engaged with the operators for updates on resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

SF 01006130

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