Outage in Telesign

Service disruption for Phone ID Subscriber Status, Sim Swap and Contact Match addons - Canada

Resolved Minor

June 17, 2025 - Started 10 months ago - Lasted about 8 hours
Official incident page

Incident Report

We received notification that Phone ID Contact Match, Subscriber Status and Sim Swap addons are currently having issues in Canada, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/18/2025 03:15AM

Date: 06/17/2025
Start Time: 12:24 PM PDT
End Time: 05:00 PM PDT

We received notification from our partner that previously noticed Phone ID issues affecting Contact Match, Sim Swap, and Subscriber Status in Canada have been resolved. End users should no longer experience delays, as all services are back to functioning properly.

If you have any questions, please contact us at support@telesign.com.

INVESTIGATING 10 months ago - at 06/17/2025 07:24PM

We received notification that Phone ID Contact Match, Subscriber Status and Sim Swap addons are currently having issues in Canada, which may cause some delays. We will inform you once there is a resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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