Outage in Telesign

Service disruption for Phone ID Sim Swap and Subscriber Status addons toward Canada - Rogers Wireless Inc (302/320;370;720;721;820)

Resolved Minor

June 20, 2025 - Started 10 months ago - Lasted about 2 hours
Official incident page

Incident Report

We received notification that Phone ID Sim Swap and Subscriber Status addons are currently experiencing disruption for numbers that belong to Canada - Rogers Wireless Inc. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial

No credit card
14-day trial
2-minute setup

Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/20/2025 05:14PM

Date: 06/20/2025
Start Time: 12:00 AM PDT
End Time: 08:58 AM PDT

We received notification from our partner that previously noticed Phone ID disruption affecting Sim Swap and Subscriber Status in Canada have been resolved. End users should no longer experience delays, as all services are back to functioning properly.

If you have any questions, please contact us at support@telesign.com.

INVESTIGATING 10 months ago - at 06/20/2025 02:55PM

We received notification that Phone ID Sim Swap and Subscriber Status addons are currently experiencing disruption for numbers that belong to Canada - Rogers Wireless Inc. We will inform you once there is a resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Latest Telesign outages

Operator Alert - Sierra Leone (SL) - Orange (SL) Limited (619/01) - 2 days ago

Phone ID Sim Swap, Contact Match and Subscriber Status Service Alert - United States - 2 days ago

Operator Alert - Philippines (PH) - Globe Telecom (515/01;02) - 01/14/26 - 2 days ago

Operator Alert - Morocco (MA) - Medi Telecom (604/00) - 04/14/26 - 2 days ago

Operator Alert - Mexico (MX) - ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080) - 3 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook