Outage in Telesign

Service disruption for Phone ID Sim Swap and Subscriber Status addons toward Canada - Rogers Wireless Inc (302/320;370;720;721;820)

Resolved Minor
June 20, 2025 - Started about 19 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

We received notification that Phone ID Sim Swap and Subscriber Status addons are currently experiencing disruption for numbers that belong to Canada - Rogers Wireless Inc. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.
Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 06/20/2025 05:14PM

Date: 06/20/2025
Start Time: 12:00 AM PDT
End Time: 08:58 AM PDT

We received notification from our partner that previously noticed Phone ID disruption affecting Sim Swap and Subscriber Status in Canada have been resolved. End users should no longer experience delays, as all services are back to functioning properly.

If you have any questions, please contact us at support@telesign.com.

INVESTIGATING about 19 hours ago - at 06/20/2025 02:55PM

We received notification that Phone ID Sim Swap and Subscriber Status addons are currently experiencing disruption for numbers that belong to Canada - Rogers Wireless Inc. We will inform you once there is a resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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