Outage in Telesign

Service disruption for Phone ID Sim Swap in Colombia

Resolved Minor

June 26, 2025 - Started 10 months ago - Lasted about 6 hours
Official incident page

Incident Report

Date: 6/25/2025 Start Time: 08:58 PM PDT End Time: Ongoing We received notification from our partner that Phone ID Sim Swap is currently having issues in Colombia, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.

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RESOLVED 10 months ago - at 06/26/2025 10:57PM

Start Time: 6/25/2025 at 08:58 PM PDT
End Time: 6/26/2025 at 01:30 PM PDT

We received notification that the previously reported Phone ID SIM swap issues in Colombia have been resolved. End users should no longer experience delays.

We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

IDENTIFIED 10 months ago - at 06/26/2025 05:01PM

Date: 6/25/2025
Start Time: 08:58 PM PDT
End Time: Ongoing

We received notification from our partner that Phone ID Sim Swap is currently having issues in Colombia, which may cause some delays. We will inform you once there is a resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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