Outage in Telesign

Operator Service Alert -Country Name - Brazil (BR) - Claro (724/05;12;38) - 07/04/25

Resolved Minor

July 04, 2025 - Started 10 months ago - Lasted about 4 hours
Official incident page

Incident Report

Issue: Operator - Brazil (BR) - Claro (724/05;12;38) Quality degradation Start Time: 11:45 PDT AM - 07/04/25 Summary: We received notification that Brazil (BR) - Claro (724/05;12;38) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 07/04/2025 10:09PM

Start Time: 11:45 PDT AM - 07/04/25
End Time: 03:08 PDT PM - 07/04/25

We received notification that the network issues previously reported by Claro (724/05;12;38) from Brazil (BR) have been resolved. Claro (724/05;12;38) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

INVESTIGATING 10 months ago - at 07/04/2025 06:46PM

Issue: Operator - Brazil (BR) - Claro (724/05;12;38) Quality degradation

Start Time: 11:45 PDT AM - 07/04/25

Summary:

We received notification that Brazil (BR) - Claro (724/05;12;38) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

Telesign is engaged with the operators for updates on resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

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