Outage in Telesign

Phone ID Sim Swap Service Alert - Brazil Claro 724/05

Resolved Minor

July 10, 2025 - Started 9 months ago - Lasted about 2 hours
Official incident page

Incident Report

Date: 07/10/202 Start Time: 04:00 AM PDT End Time: Ongoing We received notification from our partner that Phone ID Sim Swap is currently having issues for Brazil Claro, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/10/2025 02:51PM

Date: 07/10/202
Start Time: 04:00 AM PDT
End Time: 06:08 AM PDT

We received notification from our partner that the issue previously noticed in Brazil has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

IDENTIFIED 9 months ago - at 07/10/2025 12:41PM

Date: 07/10/202
Start Time: 04:00 AM PDT
End Time: Ongoing

We received notification from our partner that Phone ID Sim Swap is currently having issues for Brazil Claro, which may cause some delays. We will inform you once there is a resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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