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Outage in Telesign

Quality degradation - United States (US) - T-MOBILE

Resolved Minor
July 14, 2025 - Started 9 months ago - Lasted 40 minutes
Official incident page

Incident Report

Issue: United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) - Quality degradation Start Time: 05:04AM PST - 07/14/25 Summary: We currently experience quality degradation toward United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830). SMS messages towards these operator(s) may face delays or difficulties in delivery. Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com. SF 01024864

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RESOLVED 9 months ago - at 07/14/2025 12:58PM

Start Time: 05:04AM PST - 07/14/25
End Time: 05:29AM PST - 07/14/25

We received notification that the network issues previously reported by T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) from United States (US) have been resolved. T-MOBILE end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01024864

INVESTIGATING 9 months ago - at 07/14/2025 12:26PM

Issue: United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) - Quality degradation

Start Time: 05:04AM PST - 07/14/25

Summary:

We currently experience quality degradation toward United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830).
SMS messages towards these operator(s) may face delays or difficulties in delivery.

Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption.

If you have any questions, please contact support@telesign.com.

SF 01024864

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