Outage in Telesign

Phone ID Contact addon Service Alert - Worldwide

Resolved Minor
July 30, 2025 - Started 1 day ago - Lasted 1 day
Official incident page

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Outage Details

Date: 07/30/25 Start Time: 08:25 AM PDT End Time: Ongoing We received notification from our partner that Contact addon is currently having issues, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.
Latest Updates ( sorted recent to last )
RESOLVED about 7 hours ago - at 07/31/2025 06:48PM

Date: 07/30/25
Start Time: 08:25 AM PDT
End Time: 08:55 AM PDT

Date: 07/30/25
Start Time: 10:15 AM PDT
End Time: 11:10 AM PDT

After the usual monitoring period, we can confirm that the issue with the Phone ID Contact has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

We understand the inconvenience it may have caused you, and we sincerely apologize for any disruption to your experience on our platform.

If you have any questions, please contact us at support@telesign.com.

MONITORING 1 day ago - at 07/30/2025 06:49PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 1 day ago - at 07/30/2025 06:10PM

Date: 07/30/25
Start Time: 08:25 AM PDT
End Time: Ongoing

We received notification from our partner that Contact addon is currently having issues, which may cause some delays. We will inform you once there is a resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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