Outage in Telesign

Operator Service Alert - United States (US) - Multiple operators - 10DLC Quality degradation - 08/12/25

Resolved Minor

August 12, 2025 - Started 8 months ago - Lasted about 3 hours
Official incident page

Incident Report

Issue: United States (US) - Multiple operators Quality degradation - 10DLC Start Time: 09:15pm PDT - 08/12/25 End Time: Ongoing Summary: We received notification that multiple MNOs from United States (US) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/13/2025 07:35AM

Start Time: 09:15pm PDT - 08/12/25
End Time: 11:30pm PDT - 08/12/25

We received notification that the network issues previously reported by multiple MNOs from United States (US) have been resolved. US MNOs end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01041956

INVESTIGATING 8 months ago - at 08/13/2025 04:31AM

Issue: United States (US) - Multiple operators Quality degradation - 10DLC

Start Time: 09:15pm PDT - 08/12/25
End Time: Ongoing

Summary:

We received notification that multiple MNOs from United States (US) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

Telesign is engaged with the operators for updates on resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

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