Outage in Telesign

Quality degradation - United States (US) - All MNOs - 08/12/25

Resolved Minor

August 13, 2025 - Started 8 months ago - Lasted about 3 hours
Official incident page

Incident Report

Issue: United States (US) - Multiple MNOs - Quality degradation Start Time: 10:31 PM PDT - 08/12/25 End Time: Ongoing Summary: We currently experience quality degradation toward multiple MNOs in US. SMS messages towards these operators may face delays or difficulties in delivery. Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com. SF 01041881

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/13/2025 07:41AM

Start Time: 10:31 PM PDT - 08/12/25
End Time: 11:40 PM PDT - 08/12/25

We received notification that the network issues previously reported by multiple MNOs from United States (US) have been resolved. US MNOs end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01041881

INVESTIGATING 8 months ago - at 08/13/2025 05:45AM

Issue: United States (US) - Multiple MNOs - Quality degradation

Start Time: 10:31 PM PDT - 08/12/25
End Time: Ongoing

Summary:

We currently experience quality degradation toward multiple MNOs in US.
SMS messages towards these operators may face delays or difficulties in delivery.

Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption.

If you have any questions, please contact support@telesign.com.

SF 01041881

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