Outage in Telesign

Phone ID Live Service Alert - Philippines

Resolved Minor
August 15, 2025 - Started 5 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Date: 08/15/2025 Start Time: 06:28 AM UTC+0 End Time: Ongoing We received notification from our partner that Phone ID Live addon is currently having issues in Philippines, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 08/15/2025 09:26AM

Date: 08/15/2025
Start Time: 06:28 AM UTC+0
End Time: 06:59 AM UTC+0

We received notification that the issue for Phone ID Live Service previously noticed in the Philippines has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

INVESTIGATING 5 days ago - at 08/15/2025 07:07AM

Date: 08/15/2025
Start Time: 06:28 AM UTC+0
End Time: Ongoing

We received notification from our partner that Phone ID Live addon is currently having issues in Philippines, which may cause some delays. We will inform you once there is a resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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