Outage in Telesign

Quality degradation - United States (US) - Multiple Operators - 08/25/25

Resolved Minor

August 26, 2025 - Started 8 months ago - Lasted about 1 hour
Official incident page

Incident Report

Issue: United States (US) - Multiple Operators Quality degradation Start Time: 10:38pm PDT - 08/25/25 End Time: Ongoing Summary: We currently experience quality degradation toward Multiple Operators in United States SMS messages towards these operator's may face delays or difficulties in delivery. Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com. SF 01044398

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/26/2025 06:30AM

Start Time: 10:38pm PDT - 08/25/25
End Time: 11:17pm PDT - 08/25/25

We received notification that the network issues previously reported by multiple MNOs from United States (US) have been resolved. US MNOs end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01044398

INVESTIGATING 8 months ago - at 08/26/2025 05:46AM

Issue: United States (US) - Multiple Operators Quality degradation

Start Time: 10:38pm PDT - 08/25/25
End Time: Ongoing

Summary:

We currently experience quality degradation toward Multiple Operators in United States
SMS messages towards these operator's may face delays or difficulties in delivery.

Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption.

If you have any questions, please contact support@telesign.com.

SF 01044398

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