Outage in Telesign

Quality degradation - United States (US) - 8/28/25

Resolved Major

August 28, 2025 - Started 8 months ago - Lasted about 5 hours
Official incident page

Incident Report

Date: 8/28/25 Start Time: 9:09AM PST End Time: Ongoing Summary: We currently experience quality degradation toward United States (US). Customers that send SMS messages to users may notice a difficulties in message delivery. Our competent teams are working on solving this issue. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/28/2025 09:03PM

Start Time: 9:09 AM PST - 8/28/25
End Time: 02:00 PM PST - 8/28/25

We received notification that the network issues previously reported United States (US) have been resolved. United States (US) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

IDENTIFIED 8 months ago - at 08/28/2025 04:26PM

We are continuing to work on a fix for this issue.

IDENTIFIED 8 months ago - at 08/28/2025 04:16PM

Date: 8/28/25
Start Time: 9:09AM PST
End Time: Ongoing

Summary:
We currently experience quality degradation toward United States (US). Customers that send SMS messages to users may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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