Outage in Telesign

2-Way service interruptions Brazil (BR) - Claro (724/05;12;38)

Resolved Minor

September 01, 2025 - Started 8 months ago - Lasted about 1 hour
Official incident page

Incident Report

Start Time: 9:20 AM PDT - 09/01/2025 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Brazil (BR) - Claro (724/05;12;38). Please note that all DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01051357

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 09/01/2025 05:51PM

Start Time: 9:20 AM PDT - 09/01/2025
End Time: 10:47 AM PDT - 09/01/2025

Previously reported issues with 2-Way SMS delivery toward Brazil (BR) - Claro (724/05;12;38) have been resolved. End users should no longer experience any issues as all services are back to functioning properly.

We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

SF 01051357

INVESTIGATING 8 months ago - at 09/01/2025 04:31PM

Start Time: 9:20 AM PDT - 09/01/2025
End Time: Ongoing

We are currently experiencing issues with 2-Way SMS delivery toward Brazil (BR) - Claro (724/05;12;38).
Please note that all DSC are impacted.
Our team is investigating this issue and we will inform you once we come to a resolution.

SF 01051357

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