Outage in Telesign

Contact Match and Sim Swap Service Alert - Canada

Resolved Minor
September 03, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

Date: 09/03/2025 Start Time: 05:35 AM PDT End Time: Ongoing We received notification from our partner that Contact Match and Sim Swap are currently having issues in Canada, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/03/2025 03:54PM

Date: 09/03/2025
Start Time: 05:35 AM PDT
End Time: 08:06 AM PDT

We received notification from our partner that the issue previously noticed in Canada has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

IDENTIFIED about 1 month ago - at 09/03/2025 02:17PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 09/03/2025 01:47PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 09/03/2025 01:34PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 09/03/2025 01:25PM

Date: 09/03/2025
Start Time: 05:35 AM PDT
End Time: Ongoing

We received notification from our partner that Contact Match and Sim Swap are currently having issues in Canada, which may cause some delays. We will inform you once there is a resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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