Outage in Telesign

Quality degradation - United States (US) - ATT Mobility (310/016;030;150;170;280;380;410;670) - 10DLC - 08/22/25

Resolved Minor

September 06, 2025 - Started 7 months ago - Lasted about 3 hours
Official incident page

Incident Report

Issue: United States (US) - 10DLC delivery degradation Start Time: 01:36 PDT - 9/06/25 End Time: Ongoing Summary: We currently experience quality degradation toward United States (US) - 10DLC SMS messages towards these operators may face delays or difficulties in delivery. Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com. SF 01054261

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/06/2025 11:52PM

Start Time: 01:36 pm PDT - 9/06/25
Start Time: 02:50 pm PDT - 9/06/25

We received notification that the network issues previously reported by ATT Mobility (310/016;030;150;170;280;380;410;670) from United States (US) have been resolved. ATT Mobility end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01054261

INVESTIGATING 7 months ago - at 09/06/2025 09:06PM

Issue: United States (US) - 10DLC delivery degradation

Start Time: 01:36 PDT - 9/06/25
End Time: Ongoing

Summary:

We currently experience quality degradation toward United States (US) - 10DLC
SMS messages towards these operators may face delays or difficulties in delivery.

Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption.

If you have any questions, please contact support@telesign.com.

SF 01054261

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