Outage in Telesign

Service disruption for phone ID number_deactivation, contact_match, and sim_swap - United Kingdom

Resolved Minor
September 07, 2025 - Started 1 day ago - Lasted about 2 hours
Official incident page

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Outage Details

We have received notification that services for Phone ID number_deactivation, contact_match, and sim_swap - United Kingdom are experiencing delays. We will inform you as soon as we receive a resolution.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 09/08/2025 12:23AM

The degradation of service for our Phone ID (number_deactivation, contact_match, and sim_swap - United Kingdom) products that began at 21:39 PM UTC has now been resolved as of 23:05 PM UTC.

Our network operations team is still investigating the network degradation that caused the delay in SMS delivery. We will provide additional information once we have completed the investigation.

We apologize for any disruption this may have caused. If you have further questions, please don't hesitate to contact us.

INVESTIGATING 1 day ago - at 09/07/2025 10:38PM

We have received notification that services for Phone ID number_deactivation, contact_match, and sim_swap - United Kingdom are experiencing delays. We will inform you as soon as we receive a resolution.

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