Outage in Telesign

Operator Service Alert - Brazil (BR) - Claro (724/05;12;38)

Resolved Minor
September 13, 2025 - Started about 18 hours ago - Lasted about 3 hours
Official incident page

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Outage Details

Issue: Brazil (BR) - Claro (724/05;12;38) Quality degradation Start Time: 08:06 PM PST - 09/13/25 Summary: We received notification that Claro (724/05;12;38) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.
Latest Updates ( sorted recent to last )
RESOLVED about 16 hours ago - at 09/14/2025 05:25AM

Start Time: 08:06 PM PDT - 09/13/25
End Time: 10:01 PM PDT - 09/13/25

We received notification that the network issues previously reported by Claro (724/05;12;38) from Brazil have been resolved. Claro (724/05;12;38) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

INVESTIGATING about 18 hours ago - at 09/14/2025 03:12AM

Issue: Brazil (BR) - Claro (724/05;12;38) Quality degradation

Start Time: 08:06 PM PST - 09/13/25

Summary:

We received notification that Claro (724/05;12;38) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

Telesign is engaged with the operators for updates on resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

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