Outage in Telesign

Phone ID Contact Match and Subscriber Status Service Alert - Canada Rogers Wireless

Resolved Minor
September 14, 2025 - Started about 16 hours ago - Lasted about 3 hours
Official incident page

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Outage Details

Date: 09/13/2025 Start Time: 07:03 PM PDT End Time: Ongoing We received notification from our partner that Phone ID Contact Match and Subscriber Status addons are currently having issues for Canada Rogers Wireless, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.
Latest Updates ( sorted recent to last )
RESOLVED about 13 hours ago - at 09/14/2025 08:09AM

Date: 09/13/2025
Start Time: 07:03 PM PDT
End Time: 11:40 PM PDT

We received notification from our partner that the issue previously noticed in Canada has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

IDENTIFIED about 16 hours ago - at 09/14/2025 05:21AM

Date: 09/13/2025
Start Time: 07:03 PM PDT
End Time: Ongoing

We received notification from our partner that Phone ID Contact Match and Subscriber Status addons are currently having issues for Canada Rogers Wireless, which may cause some delays. We will inform you once there is a resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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