Outage in Telesign

Operator Service Alert - United States (US) Canada (CA) - All MNOs 10DLC and TFN Quality Degradation - 9/28/25

Resolved Minor

September 28, 2025 - Started 7 months ago - Lasted about 2 hours
Official incident page

Incident Report

Issue: Operator - [Operator Name] Quality degradation Start Time: 9:45AM PDT - 9/28/25 Summary: We received notification that all MNOs from United States (US) and Canada (CA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com. SF 01064492

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial

No credit card
14-day trial
2-minute setup

Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/28/2025 06:44PM

Start Time: [TIMESTAMP IN PST] - MM/DD/YY
End Time: [TIMESTAMP IN PST] - MM/DD/YY

We received notification that the network issues previously reported by United States (US) and Canada (CA) All MNOs for 10DLC and TFN have been resolved. United States (US) and Canada (CA) all MNOs end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01064492

INVESTIGATING 7 months ago - at 09/28/2025 04:51PM

Issue: Operator - [Operator Name] Quality degradation

Start Time: 9:45AM PDT - 9/28/25
Summary:

We received notification that all MNOs from United States (US) and Canada (CA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

Telesign is engaged with the operators for updates on resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

SF 01064492

Latest Telesign outages

Operator Alert - Afghanistan (AF) - MTN (Areba) (412/40) - 4/17/26 - about 9 hours ago

Operator Alert - Sierra Leone (SL) - Orange (SL) Limited (619/01) - 3 days ago

Phone ID Sim Swap, Contact Match and Subscriber Status Service Alert - United States - 3 days ago

Operator Alert - Philippines (PH) - Globe Telecom (515/01;02) - 01/14/26 - 3 days ago

Operator Alert - Morocco (MA) - Medi Telecom (604/00) - 04/14/26 - 3 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook