Outage in Telesign

Operator Service Alert - United States (US) Canada (CA) - All MNOs 10DLC and TFN Quality Degradation - 9/28/25

Resolved Minor
September 28, 2025 - Started 3 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Issue: Operator - [Operator Name] Quality degradation Start Time: 9:45AM PDT - 9/28/25 Summary: We received notification that all MNOs from United States (US) and Canada (CA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com. SF 01064492
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 09/28/2025 06:44PM

Start Time: [TIMESTAMP IN PST] - MM/DD/YY
End Time: [TIMESTAMP IN PST] - MM/DD/YY

We received notification that the network issues previously reported by United States (US) and Canada (CA) All MNOs for 10DLC and TFN have been resolved. United States (US) and Canada (CA) all MNOs end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01064492

INVESTIGATING 3 days ago - at 09/28/2025 04:51PM

Issue: Operator - [Operator Name] Quality degradation

Start Time: 9:45AM PDT - 9/28/25
Summary:

We received notification that all MNOs from United States (US) and Canada (CA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

Telesign is engaged with the operators for updates on resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

SF 01064492

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