Outage in Telesign

Operator Service Alert - Italy (IT) - Multiple MNOs

Resolved Minor

October 08, 2025 - Started 6 months ago - Lasted about 5 hours
Official incident page

Incident Report

Issue: Multiple MNOs - Italy (IT) - Quality degradation Start Time: 04:25 AM PST - 10/08/25 Summary: We received notification that Multiple MNOs from Italy are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com. SF 01069535

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 10/08/2025 04:38PM

Issue: Multiple MNOs - Italy (IT) - Quality degradation

Start Time: 04:25 AM PST - 10/08/25
End Time: 9:35 AM PST - 10/08/25

Summary:

We received notification that previously Multiple MNOs from Italy are no longer experiencing network issues, that might caused a delay in the delivery of SMS messages.

We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

SF 01069535

INVESTIGATING 6 months ago - at 10/08/2025 11:50AM

Issue: Multiple MNOs - Italy (IT) - Quality degradation

Start Time: 04:25 AM PST - 10/08/25

Summary:

We received notification that Multiple MNOs from Italy are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

Telesign is engaged with the operators for updates on resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

SF 01069535

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