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Outage in Telesign

Quality degradation - Chile (CL) - Telefonica Movil de Chile (730/02) - 10/13/25

Resolved Minor
October 13, 2025 - Started 6 months ago - Lasted about 5 hours
Official incident page

Incident Report

Date: 10/13/25 Start Time: 7:40AM PST End Time: Ongoing Summary: We currently experience quality degradation toward Chile (CL) - Telefonica Movil de Chile (730/02). Customers that send SMS messages to Telefonica Movil de Chile (730/02) users may notice a difficulties in message delivery. Our competent teams are working on solving this issue. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/13/2025 07:13PM

Date: 10/13/25
Start Time: 7:40AM PDT
End Time: 12:12PM PDT

We are pleased to inform you that the issue has been fully resolved, and normal message delivery has been restored.

We apologize for any inconvenience this may have caused and thank you for your patience and understanding.

If you have any further questions, please don't hesitate to contact us at support@telesign.com

IDENTIFIED 6 months ago - at 10/13/2025 02:41PM

Date: 10/13/25
Start Time: 7:40AM PST
End Time: Ongoing

Summary:
We currently experience quality degradation toward Chile (CL) - Telefonica Movil de Chile (730/02). Customers that send SMS messages to Telefonica Movil de Chile (730/02) users may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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