Outage in Telesign

2-Way service interruptions Colombia (CO) - 10/13/25

Resolved Minor
October 13, 2025 - Started 3 days ago - Lasted about 19 hours
Official incident page

Incident Report

Start Time: 2:00 PM PDT 10/13/25 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Colombia (CO). Please note that some DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01071835
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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 10/14/2025 04:05PM

Start Time: 2:00 PM PDT 10/13/25
End Time: 8:06 AM PDT 10/14/25

Previously reported issues with 2-Way SMS delivery toward Colombia have been resolved. End users should no longer experience any issues as all services are back to functioning properly.

We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

SF 01071835

INVESTIGATING 3 days ago - at 10/13/2025 09:40PM

Start Time: 2:00 PM PDT 10/13/25
End Time: Ongoing

We are currently experiencing issues with 2-Way SMS delivery toward Colombia (CO).
Please note that some DSC are impacted.
Our team is investigating this issue and we will inform you once we come to a resolution.

SF 01071835

Latest Telesign outages

Operator Alert - United Arab Emirates (AE) - Etisalat (424/02) - about 6 hours ago
Operator Alert - Philippines (PH) - Smart Communications (515/03;05;18) [10/15/25] - about 19 hours ago
Service disruption for phone ID - United States - 1 day ago
Quality degradation - United States (US) - ATT Mobility (10DLC) - 10/15/25 - 1 day ago
2-Way service interruptions New Zealand (NZ) - 1 day ago

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