Outage in Telesign

Quality degradation - China (CN) - China Unicom (460/01;06;09) - 10/14/25

Resolved Minor
October 14, 2025 - Started 1 day ago - Lasted about 3 hours
Official incident page

Incident Report

Date: 10/14/25 Start Time: 8:49 PDT End Time: Ongoing Summary: We currently experience quality degradation toward China (CN). Customers that send SMS messages to China Unicom (460/01;06;09) users may notice a difficulties in message delivery. Our competent teams are working on solving this issue. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.
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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/14/2025 06:37PM

Date: 10/14/25
Start Time: 8:49 PDT
End Time: 11:35 PDT

Summary:

The issue affecting SMS message delivery to China (CN), specifically to China Unicom (460/01;06;09) users, has been successfully resolved.

Our teams have identified and addressed the root cause of the quality degradation, and normal delivery performance has been restored.

We apologize for any inconvenience this may have caused and appreciate your patience during the resolution process.

If you have any further questions, please contact us at support@telesign.com

IDENTIFIED 1 day ago - at 10/14/2025 03:51PM

Date: 10/14/25
Start Time: 8:49 PDT
End Time: Ongoing

Summary:
We currently experience quality degradation toward China (CN). Customers that send SMS messages to China Unicom (460/01;06;09) users may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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